Working as a Registered Staff member in the role of Administrator, or Director/Assistant Director of Care, in a LTC (long-term care/ formerly nursing) home carries a huge level of responsibility that impacts not only the pocket book, but also tests the educational prowess, powers of negotiation, peacemaking/keeping skills, budget stretching, and resourcefulness of the employee. Long hours, non-unionized wages (where provincial caps have lasted years), combined with an enormous level of responsibility, and liability, leaves nurses wondering how to get the heck out of Dodge.
What a shame, we are losing so many amazing people to other positions, when the need for strong leaders is great.
Are we prepared to enhance the quality of work life to attract the top guns in this profession?
Are we content to hope the few remaining Florence Nightingale types, find their way to our elders, because they are searching for a meaningful career?
Somehow, with a growing, youthful, nursing workforce who are more adept with work -life balance; I think we are in big trouble, unless there are significant changes in the long-term care industry.
So what are the deterrents to being a Senior Manager in LTC?
1. Twenty- four seven on call responsibilities: With many jobs, once the door closes behind you for the day, that is the end of your accountability. In LTC , there is an ongoing "on call" component that contributes to many sleepless nights. There may be a rotating managerial roster in some homes, but ultimately the buck for care concerns, stops here.
2. Stripping Job Qualifications by way of new legislation: New Legislation in the past few years has had an impact on Administrators working in the industry. (Not all Admins are RNs) In my case, after working as an Administrator for several years, new MOHLTC legislation disqualified my ability to assume the same position in another company, unless a specially designated, course was completed. Hence after more than a decade of successfully completing a job, there was a requirement to attend sessions with new managers to meet the same job criteria.
3. Lack of kudos for a job well done: Type A personalities will find it difficult to face the ongoing quest to find perfection. MOHLTC regulations create extensive criteria for "compliance" adherence, and in spite of best efforts, as long as "humans" work in homes, there will be errors and citations. (No, there are no 'shout outs' in reports for exemplary performance!)
4. In spite of Whistle Blowing protection, there is a punitive component to reporting concerns to the MOHLTC: When a Home reports a case of suspected abuse, the outcome, if validated, is punitive for the site.
Even if a home has completed education, supervision, and investigates any reported complaints with absolute thoroughness, there will be a citation because the abuse happened. This is a pretty stressful situation, as even the best manager cannot control the actions of everyone. Kudos to the home for exercising due diligence and reporting, investigating, and following up, but your record will remain mired in the eyes of the public.
5. Firing inadequate unionized employees, is extremely difficult: I understand the union has a role in the workplace, to support equitable and cooperative management-employee relationships. Alas, dismissals are often negotiated, to get the job done, and because there is NO ONTARIO PSW registry (with mandatory dismissal reporting), the employee then sashays to another home for work. Somehow I bet many weak employees, "forget" to add the previous employer to their resume.
6. Burial by a myriad of paperwork: My days consisted of no less than 9.5 hours in office, with a mass of catch up on my personal time. This was the only way I could conduct regular rounds, and visit staff and residents. Meeting with residents and families was also an absolute for me, so time needed to be skimmed from my personal life to be effective.
Legislative demands for documentation details of the minutia details of every day resident life, steals time from the actual caregiving.
7. Lack of pensions in private companies: Depending on the company, retirement gratuities, or similar programs do little to create a comfortable retirement nest egg. Working in a hospital provides an amazing pension, and probably in some regards, less stress. ( I've done both.) If there was a pension to look forward to, many of my fellow nurses would have gladly stayed, to maximize their benefits.
8. Accountability for unregulated care providers: Although there are many terrific caregivers, (and I worked with an abundance of them), the onus of responsibility in overseeing numerous staff is exhausting and stressful. Not to mention managing absenteeism, and stretching thin budgets to care for a more frail populace.
9. High level of burn out due to job demands: Both physical and mental stressors can lead to exhaustion, and impact personal quality of life.
10. Negative press: With all of the negative publicity, one had better "whisper" they work in, or manage a LTC home, because the immediate public response is reflective of negative news articles. Not a great incentive for new nurses.
So why do Registered Staff stay as Managers in Long-Term Care homes?
There are a band of nurses who truly love working with seniors and want to see care delivered with quality and dignity.
There is job satisfaction in holding a hand, seeing a smile, and insuring those who contributed so greatly to our heritage and future, are given care and compassion.
Many of us stay because we are led by our hearts to give service in an area where the need is high.
So if we want to keep these angels of care, there better be more emphasis on quality of work life, wage equity, and positive reinforcement for a job well done.
Consult nurses when changing long-term care legislation or creating new regulations.
Rethink how funding for MORE care staff can be allocated to improve quality of life for our elders.
Constantly being at the end of a critical and shortened yardstick, makes for Registered staff shortages in an area that is desperate for leadership!
The information enclosed, is not directed towards, or reflective of any specific Long-Term Care home, company or corporation. Opinions expressed are those of the author, and are done so without malice towards any individual, group, or organization. Should you wish to send a comment, please use the web site email as a point of access.